This plain-English policy applies to the $149 Directory Submission service and the $49 DIY Directory List.
$149 Directory Submission service
- Before we start: full refund. Work starts when you approve your listing kit. Until then you can cancel for a full refund, no questions asked.
- We couldn't submit all 50: pro-rated refund. If we can't submit to all 50 directories (for example, because too few suitable replacements exist for your product), you get $2.98 back for each one we didn't submit ($149 ÷ 50). If you prefer, we can add extra directories later instead.
- Late delivery: your choice. If we miss the 72-hour window for open-form directories, you can choose a full refund or let us finish. The window counts from your completed intake form, or for account-based directories from when account access is ready. Delays caused by waiting on you (missing assets, unverified accounts, unanswered questions) don't count.
- Our mistakes get fixed free. If we cause a typo, a wrong link or a wrong category in a submission, we correct or resubmit it at no cost where the directory allows. If it can't be fixed, it counts as "not submitted" under point 2.
- What isn't refundable:
- A directory's own decision to reject, delay or queue your listing, or to remove it later.
- Traffic, signups, rankings, backlinks or domain rating, which we never promise.
- Directories you asked us to skip, or ones we skipped because they needed a badge or a paid tier you declined.
- Once all 50 are submitted and the proof report is delivered, the service is complete. The day-30 recheck is included as a follow-up report. If you think the report is wrong, tell us within 14 days of receiving it, and we'll review it and fix or refund any submission we can't prove.
$49 DIY Directory List
- It's a digital download, but if the list isn't what you expected, email us within 14 days of purchase for a full refund.
- If you upgrade to the $149 service within 30 days, the $49 is credited toward it.
Cancellations
Both products are one-time purchases with no subscription, so there is nothing to cancel after you pay. To cancel the $149 service before work starts, email us and you'll get a full refund.
How to request a refund
Email hello@listsquire.com with the email address you used at checkout and a short reason. We reply within 2 business days. Approved refunds go back to your original payment method. Your bank or card issuer decides when the money arrives, usually within 5–10 business days.
Chargebacks
Please contact us first. We'd rather fix the problem or refund you directly.